An Open Letter to Farmers

An Open Letter to Farmers

Dear Farmer: You are my huggable hero. You might think your life is normal, perhaps even boring, but for millions like me on the outside looking in, we think you’re extraordinary. For those of us who are not farmers, we drive past your swaying wheat fields and hum...
Customer Service on Steroids

Customer Service on Steroids

There is good customer service then there is customer service on steroids. Let me tell you a story about the latter. I ordered a package to be delivered on a certain day before I left town the following day for travel but was nervous about receiving it because it...