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Customer Service on Steroids

Customer Service on Steroids

There is good customer service then there is customer service on steroids. Let me tell you a story about the latter. I ordered a package to be delivered on a certain day before I left town the following day for travel but was nervous about receiving it because it...
Leading From the Back Pew: Leadership Lesson Part 4

Leading From the Back Pew: Leadership Lesson Part 4

If you want to cause someone to lose their religion in church, take the seat of a little old lady who has been sitting in the same pew since Noah beached the ark.  If you didn’t need salvation before you sat down, you will afterwards. In my early days as a minister, I...
Grandpa Harry’s Purple Heart

Grandpa Harry’s Purple Heart

Ethan gently lifted the glass front to the old barrister bookcase and reached in for the little box containing the medal. He heard the tap-tap-tap of Grandpa Harry’s cane on the wooden floor as he ambled down the hallway.   “What is this, Grandpa?” Ethan asked.  ...